Frequently Asked Questions
How much does a house cleaning service cost?
Every house is unique, and every house cleaning fee is based on the individual
house and the family's needs. Elements that will affect your house cleaning
estimate include the size of your home, number of residents, number of pets,
number of bathrooms, desired frequency of house cleaning, etc. This large
number of variables is the main reason why we start with scheduling the free
estimate. At the same time, this is the best way to provide the most accurate
cleaning quote. Generally, the first house cleaning visit costs more than
subsequent visits because it takes additional cleaning time to get the home up
to our house cleaning standards. Your estimate for the house cleaning service
will be expressed as a flat fee, so there are no surprises at the end of the
cleaning that you have to pay more than expected. During our visit, you will
receive an estimate for both the initial cleaning and the regular house
cleaning visits up front.
Do I have to be home during the house cleaning?
This is your option. You may give us a key or hide it in a secure area. You
could also be home. We leave this up to you.
What if I need to reschedule my house cleaning appointment?
Simply call us prior to your cleaning day. It's customary that you provide us
with a minimum 48 hours notice to reschedule your house cleaning. Unlike the
airlines, we do not overbook our schedule, so if you need to reschedule a
cleaning without proper notice, we will not have enough opportunity to fill the
schedule with another maid service client. This decreases the maids' pay, and
without consistent wages, we cannot retain the best maids to clean for you.
Thus, respecting the 48-hr cancellation notice helps ensure you will get the
best house cleaning service possible. If
you cancel without a notification please be advice that will be a charge of
$40.00
What should I do about my alarm/security system during the house
cleaning day?
If you have a security system, please make necessary arrangements to give us
the access to your home on your scheduled day. Some clients establish a guest
or temporary code and some provide us with their permanent code. We will work
with whatever makes you comfortable.
What should I do with my pets during the house cleaning day?
Please advise us if you have pets and provide any information regarding your
pets that would be helpful for us to know. Though not a requirement, we prefer
pets to be restricted from the areas we clean, so our maids can focus 100% on
the house cleaning. Also, it helps with efficiency and reduces the risk of your
pets being afraid and attempting to get out of the house.
How should I pay for the house cleaning?
You may pay by cash or check, and payment is due at the time of service. If you
do not intend to be at home during the cleaning, you may choose to either leave
cash or a check on the kitchen counter the morning of your house cleaning. A
$30.00 fee will be assessed for all returned checks.
Do I need to provide my own cleaning products and equipment?
We
provide all necessary house cleaning supplies and equipment. If you have
special house cleaning products you want to use, please be sure to discuss it
at the estimate, so that we can properly follow your request.
How can I provide feedback on the house cleaning services?
The best way is to call Josue or Andrea Landaverde (the owners) directly at (562) 726 5958 or send us an email angelina5621@verizon.net Since cleaning is a very personalized and subjective service, it's extremely important for us to get your feedback ASAP, so we can quickly adjusto to your style.
Call today for a free on-site
estimate
Andrea 562 726 5958
562 7265959
Angelina5621@verizon.net
